Work orders are for any installations, changes, and telecommunication audit services. HQMC ARI Telecommunications Support TSCO’s are the only persons authorized to submit Telephone Service Requests. The DISA JSP Polycom VoIP guide is a quick reference guide to the telephone system in the Pentagon. It lists feature descriptions, how to activate these features, emergency numbers, voicemail commands and dialing instructions.
Trouble tickets are for any problem with EXISTING services, such as a dead phone line, static, or any other telecommunication service already in place. Anyone with services located in the Pentagon can report a trouble by calling the DISA JSP Customer Service Center at (703) 571-4577, Option 1.