TELECOMMUNICATIONS SUPPORT

The mission of the HQMC ARI Telecommunications Support is to provide reliable service to our customers on both wireless and land-based technologies. provider is Verizon Wireless, while voice services (VoIP, VoSIP and Analog) are provided by DISA J6.

HQMC ARI Telecommunications Support serves as the Telecommunications Service Control Officer (TSCO) for HQMC Departments and Staff Agencies. The TSCO is responsible for ordering necessary equipment to satisfy identified data and voice requirements.

Unclassified Wireless Mobile Services and Features

• Apple iPhone Smartphone
• Samsung Galaxy Smartphone
• Basic accessories (e.g., wall charger, headphones)
• International Calling
• International Travel Services
• Mobile Phone Tethering
• Life cycle replacement of standard devices
• Voicemail password changes
• IT Support during business hours

Special Considerations

• Quotes for above standard devices and accessories such as cases and glass screen protectors can be provided upon request.
• All replacement requests for lost or damaged end-user mobile IT equipment are considered above-standard and must be funded by the requesting customer's organization.
• Damaged, lost, or stolen devices require a new Mobile Form, a new hand receipt to be signed by the user, and a DD Form 200 to be completed and signed by the end user's manager and AO.
• Customers with a damaged, lost, or stolen device who require a replacement device will be subject to an investigation that will determine who is accountable for the cost of the replacement before the device is replaced.
• The individual customer, or customer's organization, may be liable for the replacement cost of a lost, stolen, or damaged phone pending investigation.
• Customers requesting temporary International Minutes/Data must request the service at least one week prior to travel.

Digital Voice Services

• Requirements gathering for new VoIP and VoSIP
• Voicemail changes and updates
• Phone Appearance/Shared Lines changes and updates
• Phone number mobility, enabling users to access their telephone profiles from any DISA J6 supported VoIP phone
• Access to the Defense Switched Network (DSN)
• Call forwarding, bridging, and 6-way connectivity
• Personal Conference Bridge up to 30 participants
• IT Support during business hours

Special Considerations

• Long distance billed based on usage and billed to Organization/Agency.
• VoIP phones in Sensitive Compartmentalized Information Facilities (SCIFs) will have limited feature capabilities and require a dedicated port outside of the standard data port.
• Requests for new VoIP phones must come from appointed TSCO.
• End users with special accommodations or requests should contact Pentagon/JSP Support by phone at: (844) DISAHLP (1-844-347-2457); Option 3

request

Requests are for any installations, changes, and telecommunication audit services. HQMC ARI Telecommunications Support TSCO’s are the only persons authorized to submit Telephone Service Requests. The DISA J6 Polycom VoIP guide is a quick reference guide to the telephone system in the Pentagon. It lists feature descriptions, how to activate these features, emergency numbers, voicemail commands and dialing instructions. Anyone with services located in the Pentagon can submit a work order by calling ESD at 855-373-8762.

incidents

Incidents are for any problem with EXISTING services, such as a dead phone line, static, or any other telecommunication service already in place. Anyone with services located in the Pentagon can report a trouble by calling ESD 855-373-8762.